Course curriculum

  1. 1

    • Course Syllabus

    • Introduction
  2. 2

    • Week 1 - Leadership

    • Week 1 - Dispatcher Duty Checklist

    • Week 1 - Daily Service Manager Checklist

    • Week 1 - Sea-Level MSP Business Systems Assessment

    • Week 1 - Service Management Slide Deck

    • Service Management Session 1 Recording
  3. 3

    • Service Company Finance

    • Week 2 - Service Management Slide Deck

    • Week 2 - 68 Key Decisions to Increase the Value of Your Business

    • Service Management Session 2 Recording
  4. 4

    • Week 3 - The 4 Levers

    • Service Management Week 3 Slide Deck

    • Week 3 - Simple Budget Template

    • Service Management Session 3 Recording
  5. 5

    • Service Management Week 4 Slide Deck

    • Data and KPI's

    • Service Management - Session 4 Recording