Course curriculum

  1. 1

    • Intro to the Service Coordinator role

    • Setting yourself up for success
  2. 2

    • Overview of our Service Boards

    • Open Ticket Report

    • Hardware Statuses

    • Switch the boards for on-call

    • Brightgauge Daily Review
  3. 3

    • Rescheduling tickets
  4. 4

    • Priorities and Service Level Agreements (SLAs)

    • NOC Orientation Document