Course curriculum

  1. 1

    • Introduction to purchasing

    • Communicating with customers

    • Handling customer objections
  2. 2

    • How to Deliver Quotes

    • Sales Margins

    • Hardware

    • Software

    • Services
  3. 3

    • ConnectWise Sell - Creating Quotes and Placing Orders

    • ConnectWise Sell - Quoting Recurring Items

    • Tracking an order

    • Servers / Part 1

    • Servers / Part 2

    • Servers / Part 3
  4. 4

    • Distributors - Overview

    • Microsoft Licensing - SYNNEX

    • Microsoft Licensing - Part 1

    • Microsoft Licensing - Part 2
  5. 5

    • Lenovo Partner Hub - bids - deal registration - assets

    • HEP Deal Registration

    • UPS

    • UPS / Part 2

    • Ubiquity and unify

    • Datto

    • Microsoft Surface

    • Sophos

    • Sophos Sales Consultant

    • Sophos Deal Registration

    • LastPass
  6. 6

    • Router

    • Firewall

    • Switches

    • Wireless Access Points

    • Access Point Controllers

    • Racks

    • Cabling
  7. 7

    • Proactive quoting

    • Review and update IT Plan

    • Receiving hardware (asset tag, ticket flow)

    • Configurations / Automations
  8. 8

    • Desktops/Workstations

    • Laptops

    • Tablets

    • Hardware Asset Management

    • Servers

    • Generic hardware