Course curriculum

  1. 1

    • Set up Five9 Account

    • Five9 Integration in FreshDesk

    • Disable Auto-Answer

    • Answering a Call

    • How to transfer a call in Five9 Widget

    • Ending a Call & Survey

    • Accessing the Five9 Agent Desktop Plus

    • Five9 Training & Documentation Resource
  2. 2

    • For NOC on-call technicians