Course curriculum

  1. 1

    • How to add a contact on the CW

    • How to change the contact info on the CW

    • How to export the reports on CW
  2. 2

    • How to create a ticket on CW

    • How to create a recurring template ticket on CW

    • How to change a resource in a recurrent template ticket

    • Incident Report Creation
  3. 3

    • Understanding the status and boards

    • Where to find the project board?

    • How to create a template/work plan for a project

    • How to add a template/work plan to the project

    • How to change a service ticket for a project ticket

    • How to add resources to the project

    • Backups board (daily)
  4. 4

    • How to answer a phone call

    • How to transfer a phone call

    • Using Microsoft Teams to receive phone calls

    • Using Microsoft Teams to make phone calls
  5. 5

    • Triage Decision Tree