Course curriculum

  1. 1

    • Why is it so important?

    • CSAT
  2. 2

    • Communication 101

    • Guest Principle

    • Written Communication

    • Oral communication
  3. 3

    • Department-specific training

    • Escalating issues to management - Service Manager Review Pending
  4. 4

    • Technology Business Reviews

    • Monthly calls

    • Submit your own feedback!
  5. 5

    • Calming a Customer

    • Let Customers Vent

    • Confirm Your Solution in Writing

    • Responding to Email Complaints

    • Take Time Out

    • Thank a Complaining Customer
  6. 6

    • Beware Over Email
  7. 7

    • Don't Make Guests Repeat The Story

    • Recognizing Disappointment
  8. 8

    • Driver Personality Type

    • Expressive Personality Type
  9. 9

    • Time Management At Work