Course curriculum

  1. 1

    • Welcome to the Team!

    • Our Client | Cotality

    • Set Up Cotality Claims Test Accounts

    • Download and Install Cotality | Claims Estimate

    • Schedule & Time Management

    • Onboarding Check-ins and Reviews
  2. 2

    • Our Goal

    • Our Customers

    • Customer Care Support

    • Scope of Responsibilities

    • Call Management | G.U.E.S.T Principle

    • SLA Objective
  3. 3

    • Register to CoreLogic Learning Community

    • CoreLogic Claims Level 1 Proficiency Training

    • CoreLogic Learning Community FAQs

    • What's new in 8.0?

    • CAPTURE

    • Claims Estimate (Mobile Claims) Diagram and Item Database Exercise
  4. 4

    • Account/Credential Management

    • SuperUser Account

    • Freshdesk

    • Slack

    • Knowledge Base: Bloomfire

    • Remote Assistance Tools

    • CoreLogic Solutions Page

    • Generalities

    • Art of Writing Customer Service Emails (& Chat)
  5. 5

    • Blocked Accounts

    • Handling Sales Inquiry

    • Account Inquiry

    • Billing Expired / Billing Inquiry

    • Notification

    • Understanding Assignment Workflow

    • Unable to see a Claim

    • Training Inquiry

    • Recovery Request
  6. 6

    • Download / Install Mobile Claims

    • Manage Ownership

    • PocketSOAP, gSOAP, Proxy or Network Issues

    • Common Troubleshooting

    • Change Item Quantity or Item Description

    • Revision

    • Importing Estimate / Items

    • Hide Closed Claim

    • Upload / Download

    • Mobile Claims Crash Issue Protocol

    • Moving Estimate to another Assignment
  7. 7

    • Introduction to Integrations

    • API and Integrations

    • Integration: EagleView

    • Integration: HOVER

    • Next Gear Solutions

    • Mobile Apps

    • ITEL

    • Other supported Integrations
  8. 8

    • Shadow Calls & Chats

    • Chat & E-mail Support

    • Call Handling
  9. 9

    • Important Contacts

    • Emergency Procedure

    • Report Common/Trend Issue

    • NOC Support

    • Equipment Issue/Request

    • Lunch & Chat Schedule

    • Troubleshooting Daily Tools

    • Liberty Mutual Users

    • QA & Survey Review

    • Triage Guide
  10. 10

    • UK After-Hours Coverage & Contractor Workspace
  11. 11

    • Communication 101

    • G.U.E.S.T Principle

    • Written Communication

    • Oral Communication
  12. 12

    • Feedback