Course curriculum

  1. 1

    • Course Syllabus

    • Managing your team

    • Advanced Service Management Week 1 Slide Deck

    • Advanced Service Management Session 1 Recording
  2. 2

    • Managing your Clients

    • Advanced Service Management Session 2 Recording
  3. 3

    • Managing to Financial and Efficiency

    • Engineer Bonus Plan Simulation

    • Profit and Loss Statement

    • The 4 Levers

    • Advanced Service Management Session 3 Slide Deck

    • Advanced Service Management Session 3 Recording
  4. 4

    • Growth Stage Topics

    • Advanced Service Management Session 4 Slide Deck

    • Advanced Service Management Session 4 Recording